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david jones

Published in
Agile Insider

The best gamified onboarding I’ve seen in a fintech product

Posted In: gamification, Onboarding, Product Manager, product-led growth

Dec 18, 2020

The best gamified onboarding I’ve seen in a fintech product

Dec 18, 2020

Published in
Agile Insider

Customer-driven product management

Last week I recorded a session to explore the Productboard platform. Readers of this blog know that a Pointzi we are all about:

Nov 10, 2020

Customer-driven product management

Nov 10, 2020

Published in
Agile Insider

Don’t build shiny objects

Shiny objects are the features you release that arn’t supported by evidence the customer needs them.

Oct 2, 2020

Don’t build shiny objects

Oct 2, 2020

Remote working Product Teams

I’m sitting in an airport departure lounge to head home — SaaStr 2020 was cancelled on strong recommendation of Santa Clara county. Others…

Mar 11, 2020

Remote working Product Teams

Mar 11, 2020

Product-Led Growth to drive down your CAC

“Product-Led Growth is about helping your customers experience the ongoing value your product provides…” — Nir Eyal, Author of “Hooked”…

Feb 13, 2020

Product-Led Growth to drive down your CAC

Feb 13, 2020

How AirBnB does great guest Onboarding

In this 8min teardown Mellonie Francis of rareiio.com Digital Agency joined me to dig into AirBnB’s first-time-user-experience (FTUX) —…

Feb 7, 2020

How AirBnB does great guest Onboarding

Feb 7, 2020

Published in
UX Collective

Onboarding $234.1M style: Monday’s activation flow

Apps in huge competitive markets need killer onboarding and activation. See how Monday does it.

Nov 20, 2019

Onboarding $234.1M style: Monday’s activation flow

Nov 20, 2019

Published in
Agile Insider

Why Customer Support is a Product Managers Untapped Design Resource

It’s very powerful when you have someone who sits between customer and product.

May 31, 2019

Why Customer Support is a Product Managers Untapped Design Resource

May 31, 2019

Published in
UX Collective

Eventbrite tracked anger and delight in UX

In a recent post, we covered how Rachael Neumann’s role at Eventbrite’s Customer Experience saved building the wrong feature. In the same…

May 27, 2019

Eventbrite tracked anger and delight in UX

May 27, 2019

Published in
Agile Insider

7 Product Management Anti-Patterns

If you’re not an engineer, you may not have heard the term “anti-pattern”, the history comes from software engineering maturing to develop…

Dec 18, 2018

7 Product Management Anti-Patterns

Dec 18, 2018

david jones

david jones

Founder of https://contexu.al Onboarding & Product Adoption. Board@Fishburners, Mentor@StartMate:: Chop Wood, Carry Water

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