Published inAgile InsiderThe best gamified onboarding I’ve seen in a fintech productPosted In: gamification, Onboarding, Product Manager, product-led growthDec 18, 2020118Dec 18, 2020118
Published inAgile InsiderCustomer-driven product managementLast week I recorded a session to explore the Productboard platform. Readers of this blog know that a Pointzi we are all about:Nov 10, 2020120Nov 10, 2020120
Published inAgile InsiderDon’t build shiny objectsShiny objects are the features you release that arn’t supported by evidence the customer needs them.Oct 2, 2020142Oct 2, 2020142
Remote working Product TeamsI’m sitting in an airport departure lounge to head home — SaaStr 2020 was cancelled on strong recommendation of Santa Clara county. Others…Mar 11, 202029Mar 11, 202029
Product-Led Growth to drive down your CAC“Product-Led Growth is about helping your customers experience the ongoing value your product provides…” — Nir Eyal, Author of “Hooked”…Feb 13, 202040Feb 13, 202040
How AirBnB does great guest OnboardingIn this 8min teardown Mellonie Francis of rareiio.com Digital Agency joined me to dig into AirBnB’s first-time-user-experience (FTUX) —…Feb 7, 202062Feb 7, 202062
Published inUX CollectiveOnboarding $234.1M style: Monday’s activation flowApps in huge competitive markets need killer onboarding and activation. See how Monday does it.Nov 20, 2019359Nov 20, 2019359
Published inAgile InsiderWhy Customer Support is a Product Managers Untapped Design ResourceIt’s very powerful when you have someone who sits between customer and product.May 31, 2019310May 31, 2019310
Published inUX CollectiveEventbrite tracked anger and delight in UXIn a recent post, we covered how Rachael Neumann’s role at Eventbrite’s Customer Experience saved building the wrong feature. In the same…May 27, 2019281May 27, 2019281
Published inAgile Insider7 Product Management Anti-PatternsIf you’re not an engineer, you may not have heard the term “anti-pattern”, the history comes from software engineering maturing to develop…Dec 18, 20184231Dec 18, 20184231
Published inAgile InsiderAtlassian’s Four Pillars of Great Product Managers (Podcast)I just had a great conversation about what makes the essential elements of a Product Manager’s skillset — the conversation was with…Nov 28, 2018Nov 28, 2018
Short Interview on User OnboardingYesterday, I was interviewed by Matija Squire talking about:Nov 27, 2018Nov 27, 2018
Atlassian’s Four Pillars of Great Product Managers (Podcast)I just had a great conversation about what makes the essential elements of a Product Manager’s skillset — the conversation was with…Nov 26, 2018Nov 26, 2018
Published inUX CollectiveDoes anyone own your App’s onboarding?Mel from Canva posted this week about their journey to a $1B valuation. It’s a long but fascinating read that overrides any myth about…Jan 17, 2018Jan 17, 2018
your work-life balance is not for youStartup founders have to be obsessive and whilst I try to maintain a balance, I let things slip. Yesterday I learned a lesson (again).Jan 2, 20182Jan 2, 20182
Published inUX CollectiveGoogle Inbox app uses Coachmarks & Cards to teach users new featuresI finally got around to installing Google Inbox (on my mobile phone) and wonder why it took me so long!Dec 4, 20171Dec 4, 20171
Published inUX CollectiveCognitive Overload & Feature Discovery in Mobile UXI’m a dabbler in matters of neuroscience and cognition, I listen/watch things from Sapolsky, Dennet, my kindle is loaded with Sam Harris…Nov 10, 2017Nov 10, 2017
The Design of Everyday OnboardingI run a mobile onboarding company, so you can say I’m more obsessed than most about mobile UX. I love talking to developers and designers…Sep 7, 2017Sep 7, 2017
Mobile App design and onboarding by SC MoattiA little while ago I interviewed SC Moatti who has worked with companies like AirBnB on mobile UX.Sep 1, 2017Sep 1, 2017
Mobile Onboarding A/B testing simply explainedIn earlier posts about Google’s and Twitter’s onboarding tips we mentioned they would absolutely be measuring the impact of Tips and Tours…May 1, 2017May 1, 2017